WHO ARE Always Kiwi?
Always Kiwi is an internet site established to supply goods to Kiwis living and working abroad.
ARE MY CREDIT CARD DETAILS SAFE WHEN USING THIS SITE?
Absolutely - All payments are processed by Paypal who use leading secure encryption technology. At no time are your credit card details held on file. For full details visit www.paypal.com.
HOW LONG DOES IT TAKE FOR MY GOODS TO ARRIVE?
We will endeavour to process your order within two working day. Delivery times do vary depending on your location, but is usually within 7-14 working days.
HOW DO I CONTACT Always Kiwi?
You can contact us at the following email:
E-Mail: customerservices@alwayskiwi.co.nz
We use email as the first point of contact due the differences in the time zones around the world.
IS THERE A MINIMUM AMOUNT OF GOODS I CAN ORDER?
Our carrier will charge a minimum amount for delivery. This price depends on your location. The heavier your order, the cheaper it will be per kilogram to send. This rule applies up to 10Kg.
IS THERE A MAXIMUM WEIGHT I CAN ORDER?
We are limited to 10kg per package. Orders above this amount will have to be in more than one parcel.
ARE THERE ANY RESTRICTIONS, IMPORT DUTIES OR TAXES I HAVE TO PAY?
In some countries certain restrictions apply with regards to the type of goods entering the country. If you have any enquiries regarding these restrictions, Always Kiwi will be happy to assist. For your own peace of mind you check with the relevant authorities on what is permitted before ordering. Certain countries might also levy an import duty. This is uncommon, but once again we would advise that you check with customs if you are in any doubt. Ultimately any import duty or tax payable is the responsibility of the buyer and not Always Kiwi.
WHICH COUNTRIES DO YOU DELIVER TO?
We will try to deliver to any country in the world. If there are any issues with delivery we will contact you.
WHAT METHODS OF PAYMENT CAN I USE?
Payment can be made by credit card or Paypal.
CAN I REQUEST ITEMS NOT LISTED?
Yes - simply click on "Contact Us" Enter the details of the goods you are looking for and we will endeavour to add them to our stock list.
CAN I SEND AN ORDER TO A DIFFERENT ADDRESS?
You can set up more than one delivery address for your account and simply choose the delivery address you wish the goods to be sent to each time you place an order.
